How can we help?
Support for the Dreambly World family app
Contact Dreambly
Email support@dreamblyme.com. We will use the information in your message only to answer your support request.
What to include
To help us reproduce a problem, please include:
- the story, page, or game where it happened;
- your iPhone or iPad model and iOS version;
- the version shown under Parental settings → App status; and
- a screenshot or short screen recording, if possible.
Sound or narration is not playing
Check the device volume, turn off Silent Mode, and tap the reader once to allow playback. If narration still does not begin, close Dreambly World completely and open it again.
Progress or profiles
Story progress and explorer profiles stay on the device. Removing the app or clearing its storage can remove that local progress. Parental settings include the tools intended for managing family profiles.